Customer service

Competent and correct identification of customer's needs is the foundation of a long relationship and excellent service.

  • Increase customer satisfaction by responding promptly to messages across any channel
  • Provide customer service via phone, SMS, email or messengers and manage interactions in a single platform.
  • Provide access to real-time support via instant messengers or web chat.
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Increase conversion and loyalty through customer communication.

Optimise campaigns and engage with customers across all channels and touchpoints to create a personalized communication experience.

  • Online support

    Provide access to real-time support via instant messengers or web chat.

  • Increase customer loyalty

    Attract customers by providing a personalized communication experience.

  • Innovate and co-create together

    Bring together the power of innovation and co-creation to build a rich portfolio of products, solutions and channels that can digitally transform your customers' businesses and keep them ahead of the market and industry.

  • Provide useful information

    Analyse advanced data to understand customer requirements and gain relevant insights to help drive value and ROI.

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Communicating at every stage of customer interaction

Create unique opportunities to communicate across channels and integrate our technology into your existing technical suite to add new services for your customers and generate new revenue streams.

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Use different channels

Increase customer loyalty by responding promptly to notifications across any channel

Use enhanced data to send personalized recommendations to capture customers' attention and increase their loyalty:

  • A solution for customer engagement
  • Customer data processing platform
  • Digital channels and applications for communication
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Customer support depending on their needs

Learn more about customer behavior and needs. Provide ongoing customer support with chatbots.

Technology:

  • Cloud-based contact center
  • A platform for creating chatbots
  • Digital channels and chat apps
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Automatic notifications
  • Promptly communicate important information to customers via mass mailings
  • Send automatic notifications and reminders
  • Provide customers with the required information via messengers, SMS, mobile apps, email or phone